Tale Production Limited
Version: 2026
Approved by: Director
Review cycle: Annual
1. INTRODUCTION
This document sets out the principles, objectives, and procedures by which Tale Production Limited ensures the consistent delivery of high-quality, professional video and visual communication services.
Our quality system supports our mission:
To educate, inform, and deliver evidence-based video content solutions tailored to support the unique goals of organisations, both now and in the future.
Senior management is responsible for ensuring that quality objectives are established, monitored, and reviewed. Regular internal reviews are conducted to confirm that standards are maintained, improved, and aligned with client expectations and regulatory requirements.
Tale Production Limited is committed to meeting or exceeding client requirements, contractual obligations, and relevant legal and regulatory standards, including data protection and intellectual property law.
2. SCOPE
Tale Production provides strategy-led video production and related creative services, including but not limited to:
- Internal communications video
- Training and onboarding video
- Case study and testimonial video
- Corporate and culture video
- Event and conference video
- Product and explainer video
- Animation and motion graphics
- Brand assets and supporting visual systems
- Photography (where required)
Our production process covers:
- Strategic planning and concept development
- Project management and logistics
- Scriptwriting and storyboarding
- Filming and content capture
- Editing, animation, and post-production
- Delivery and technical support
All work is delivered in line with agreed scope, timelines, and quality benchmarks.
3. QUALITY OBJECTIVES
Tale Production seeks to:
- Deliver technically and creatively high-quality video outputs suitable for professional and organisational use.
- Apply a strategy-first approach so that content aligns with objectives, audience needs, and distribution context.
- Maintain up-to-date knowledge of production technology, formats, and platforms.
- Work with experienced, professional crew and partners.
- Deliver projects on time and within agreed scope and budget.
- Operate in compliance with relevant environmental, legal, and data protection requirements.
- Continually improve our processes based on feedback and performance review.
4. QUALITY CONTROL POLICY
4.1 General
- All staff and partners are expected to act professionally, responsibly, and respectfully.
- Feedback and complaints are treated seriously and reviewed to improve future performance.
- Tale Production promotes efficient and environmentally conscious working practices, including reduced travel where possible and responsible equipment usage.
- Continuous improvement is achieved through refinement of processes, tools, and workflows.
4.2 Visual Standards
- Camera operators and directors engaged on projects must be professionally experienced and vetted by Tale Production.
- Freelance crew are selected based on prior work, references, and suitability for the project context.
- Filming formats are selected based on project requirements; 4K acquisition is standard unless otherwise specified for practical or distribution reasons.
- Equipment is maintained and checked prior to production to ensure operational reliability.
- Visual consistency, brand alignment, and message clarity are overseen by a director or producer.
4.3 Audio Standards
- Professional microphones and recording systems are used for all primary audio capture.
- Redundant recording methods are used where appropriate to mitigate equipment failure.
- Audio is processed and cleaned using industry-standard software to ensure clarity, consistency, and compliance with delivery standards.
4.4 Content & Editorial Quality
- All scripts, storyboards, and structural outlines are aligned with the client’s brief and objectives.
- No content proceeds to production without appropriate client sign-off at defined stages.
- Research is undertaken where required to understand audience, subject matter, and comparable content.
- Shot lists and production plans are created to ensure coverage and efficiency.
- A single project lead is responsible for maintaining consistency of message, quality, and communication.
4.5 Post-Production & Deliverables
- Editing and animation workflows follow documented procedures to ensure consistency and reliability.
- Content is reviewed internally prior to client delivery.
- Delivery formats are selected to suit the intended platform(s), such as intranet, social media, learning platforms, or live events.
- Multiple versions are created where required for different formats or audiences.
- Files are archived according to internal retention and backup procedures.
4.6 Licensing, Rights & Compliance
- All third-party assets (music, stock footage, graphics, and fonts) are licensed for commercial use.
- Filming permissions and contributor releases are obtained where required.
- Client-provided assets are used in accordance with permissions given.
- Copyright ownership and usage rights are defined contractually.
5. DATA, SECURITY & CONFIDENTIALITY
- Tale Production Limited complies with UK GDPR and relevant data protection regulations.
- Client data and footage are stored securely with controlled access.
- Backup systems are used to prevent data loss.
- Confidential information is handled in accordance with contractual and legal obligations.
6. RESPONSIBILITY & AUTHORITY
- Senior management is responsible for maintaining and reviewing this quality system.
- Project leads are responsible for applying quality procedures to each project.
- All staff and freelancers are responsible for the quality of their own work.
- Training and onboarding include communication of this policy and associated procedures.
7. MEASUREMENT & CONTINUAL IMPROVEMENT
7.1 Customer Satisfaction
- Feedback is gathered at project completion and reviewed internally.
- Client feedback is used to improve processes and services.
- Long-term clients are engaged periodically to review evolving needs and performance.
7.2 Internal Evaluation
- Projects are reviewed during and after completion to assess outcomes.
- Lessons learned are incorporated into planning templates and workflows.
- This policy is reviewed periodically to ensure continued relevance and suitability.
8. POLICY STATEMENT
Tale Production Limited is committed to delivering high-quality, reliable, and strategically effective video content. Our quality system exists to ensure that our work consistently meets or exceeds client expectations and that our processes evolve alongside technology, audience behaviour, and organisational needs.
